What happens when a machine goes over its return date?

The contract flags itself the day it runs over, and it carries what is still unpaid and the deposit still held alongside the flag, so the whole position is one screen rather than three.

How is a long hire billed?

Per period, and the VAT rate is resolved at the end of each period rather than once at the start. A rate change part way through a contract therefore lands in the periods after it, automatically, which is what the law actually asks for.

Do customers see what is available?

Your public hire catalogue lists only machines that are genuinely free, so a machine out on contract is simply not shown. When it comes back and is signed off, it appears again.

Back to the product tour

Rental

The machine that did not come back

The contract ended on Friday. It is Wednesday. The machine is somewhere, the deposit is still held, and the last hire period nobody billed is quietly ageing.

Replaces: a hire book, a wall planner, and ringing the site to ask if they have finished with it.

1:14 to watch

How it goes today

An overdue hire is only noticed when somebody wants that machine for another job.
Deposits are held and released from memory.
Long hires get billed when somebody remembers, not when the period ends.

What Stalmio does instead

The contract flags itself the day it runs over, with what is still unpaid and the deposit still held.
Open the tracker and see where the machine actually is, not where it was meant to be.
Book the collection from the same screen, and machines that are back show up in your public hire catalogue.

What is said in the video

The narration, word for word, in case you are somewhere you cannot turn the sound on.

0:00Every hire desk knows this one. The contract ended five days ago.
0:06And the machine has not come back.
0:11In Stalmio the contract flags itself. Five days overdue, and it says so.
0:17Three hundred and thirty six pounds still unpaid, and the deposit still held.
0:25Open the tracker, and there is the digger.
0:28Sitting on the customer site, exactly where it has been all week.
0:35So you act. The unpaid bill is twelve days past due.
0:39One click sends the reminder, with the bill attached to it.
0:43Sent, and logged against the bill, so nobody chases it twice.
0:49Then book the transport to collect it. Route, yard and window on one job.
0:58And the machines that are back and free show in your public hire catalogue.
1:02That is the difference between hoping machines come back and knowing where they are.

Questions dealers ask

What happens when a machine goes over its return date?: The contract flags itself the day it runs over, and it carries what is still unpaid and the deposit still held alongside the flag, so the whole position is one screen rather than three.
How is a long hire billed?: Per period, and the VAT rate is resolved at the end of each period rather than once at the start. A rate change part way through a contract therefore lands in the periods after it, automatically, which is what the law actually asks for.
Do customers see what is available?: Your public hire catalogue lists only machines that are genuinely free, so a machine out on contract is simply not shown. When it comes back and is signed off, it appears again.

The next part of the same week

Telematics and complianceWhere Are Your Machines?Watch it TransportMoney on WheelsWatch it BillingGetting Paid Should Be EasyWatch it

See it on your own stock

A demo is a conversation, not a slideshow. Bring your machines, your hire fleet and the part of the week that annoys you most.

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