Warranty
The machine you sold is back on a trailer
Five months on, the customer says it is under warranty. Whether that conversation costs you a repair or a relationship depends entirely on whether anybody wrote down what you promised.
Replaces: a line in an email from five months ago, and an argument about what was agreed.
1:14 to watch
How it goes today
- What was promised was said out loud, and both sides remember it differently.
- Warranty repairs land on the customer's bill by mistake, or the customer's repairs land on yours.
- Nobody knows what honouring your warranties actually costs the business.
What Stalmio does instead
- One glance tells you whether it is in cover, what is covered and what is not.
- The terms you actually gave, in your own words, recorded when the deal was done.
- The repair is priced as warranty work, and every claim rolls up, so you know what standing behind your machines really costs.
What is said in the video
The narration, word for word, in case you are somewhere you cannot turn the sound on.
- 0:01Five months after you sold it, the machine is back on a trailer.
- 0:06The customer says it is under warranty. Is it?
- 0:09One glance. In cover, a hundred and sixty three days left.
- 0:15Engine, hydraulics and driveline covered. Wear items and missed servicing not.
- 0:21And these are the terms you actually gave, in your own words, when the deal was done.
- 0:26Six months or five hundred hours, whichever comes first. So there is no argument.
- 0:33The repair goes on a work order, and Stalmio prices it as warranty work.
- 0:38Parts at cost, labour at your cost rate. It never reaches the customer bill.
- 0:48And every claim rolls up. This Volvo cost you under six hundred pounds to stand behind.
- 0:54Which is under five percent of the margin you made on it.
- 0:58Sell with confidence. Honour what you promised. Charge for everything else.
Questions dealers ask
- How do I know what I promised?
- The cover is recorded on the machine when the deal is done: the window, which assemblies are covered, which are excluded, and the terms in your own words. Five months later that is one glance rather than a search through email.
- Who ends up paying for the repair?
- A repair on a machine in cover is priced as warranty work, with parts at cost and labour at your cost rate, and it never reaches the customer's bill. A repair outside cover is billed normally, and the record shows why.
- Can I see what my warranties cost me?
- Yes. Claims roll up against the machine that carried them and across the book, so what you spent standing behind a machine can be set against the margin you made on it.
See it on your own stock
A demo is a conversation, not a slideshow. Bring your machines, your hire fleet and the part of the week that annoys you most.
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